Return Policy
Return & Refund Policy
At Chroma, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. You have 30 days from the date of delivery to request a return or refund.
To be eligible for a return:
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The item must be unused and in the same condition you received it
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The item must be in its original packaging
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Proof of purchase is required
Once your return is approved and received, we will issue a refund to your original payment method.
Faulty or Defective Items
If your order arrives faulty, damaged, or defective, you are entitled to a replacement or a full refund.
Please contact us within 30 days of receiving your item and include:
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Your order number
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A description of the issue
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Photos of the defective item (if possible)
We will review your claim and arrange a replacement or refund as quickly as possible at no additional cost to you.
Refund Process
After we receive and inspect your return:
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Approved refunds will be processed within [5–10] business days
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Refunds are issued to the original payment method
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Processing time may vary depending on your bank or provider
Non-Returnable Items
Certain items may not be eligible for return, including:
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Gift cards
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Final sale items
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Personalized or custom products
Contact Us
To start a return or report a defective item, contact us:
Email: chromabuds@gmail.com